At "Transactions on Quantitative Finance and Beyond," we value your feedback and strive to maintain the highest standards in our content, processes, and policies. This procedure outlines the steps to file complaints regarding our journal, editorial staff, or related matters. We view complaints as opportunities for improvement and are dedicated to addressing them swiftly, courteously, and constructively, all while ensuring fairness to all parties involved.

Filing a Complaint:

If you wish to file a complaint regarding "Transactions on Quantitative Finance and Beyond, " our editorial staff, content, processes, or policies, please send it directly to our designated email address: info@reapress.com. Rest assured, our specialized complaints team treats all complaints confidentially.

Escalation Process:

Should the need arise, complaints can be escalated to more senior team members, including an executive editor and, ultimately, the editor-in-chief, whose decision is considered final. If, after this process, the complainant remains dissatisfied, they have the option to forward their complaint to an external body.

Complaints Beyond Editorial Control:

Complaints that are outside the purview of "Transactions on Quantitative Finance and Beyond's" editorial staff will be promptly referred to the relevant heads of departments within Research Expansion Alliance (REAPress), our publisher.

Acknowledgment and Responses:

All complaints submitted will receive a formal acknowledgment within three working days of receipt. If a comprehensive response cannot be provided within two weeks, an interim response will inform you of our progress. Further provisional responses will be delivered throughout the resolution process, ensuring you are updated until the complaint is fully resolved.

We are committed to fostering an environment of open communication and accountability. Your complaints contribute to our continuous improvement, and we appreciate your engagement in making "Transactions on Quantitative Finance and Beyond" a journal that adheres to the highest standards of quality and transparency.

If you have any inquiries related to our complaint procedure or other matters concerning the journal, please do not hesitate to contact us at tqfb@reapress.com.